At SoftProIT Solutions, our Refund Policy is based on standardized practices that strictly follow industrial norms. Our refund policy has been devised to define the situations under which SoftProIT Solutions will provide a refund. The refund policy outlines the procedure for claiming a refund and the responsibility of SoftProIT Solutions in the circumstances resulting in such a claim.

To make sure the decisions are justified and mutually agreeable, we put up fair assessment practices. All the refund claims are processed with vigilant parameters. We treat our policies with appropriate measures to settle different claims, originating from different assortments of needs and various business situations.

Coverage & Scope

This Refund Policy covers SoftProIT Solutions’ action and approaches towards refunds. This policy does not have any application for companies which are not owned or controlled by SoftProIT Solutions or for persons not employed or managed by SoftProIT Solutions. This includes any third party service and/or product providers bound by contract and also, any third-party websites to which SoftProIT Solutions’ website link.

Filing A Complaint

We aim for a mutually acceptable solution. Still, for some reasons, if you are not satisfied with the Solution and think about going for a refund claim, we request you take out a few precious minutes to write to us at infinity.softproitsolutions@gmail.com for a final dialogue before requesting a refund.

Provided if we are unable to reach a common ground with you after talks should a refund claim be filed.

When Do You Qualify For Refunds?

When you file a complaint to SoftProIT Solutions, we first try to provide an ideal solution to the issue you are facing. Refund is only made in the extreme circumstances when nothing good can be done to solve the problem. While planning for refunds, we check for the soundness and validity of the case, applying different conditions to it. If these conditions are satisfied, the refund may apply* (T/C Apply)

Refund Scenarios:

The Development have not yet started.

The Development have started, but the issues with the project are beyond the scope of resolution/rectification/fixation.

You have presented all the evidence and proofs with reference to your refund claim.

The refund claim does not arise from any billing dispute coming from your bank or payment vendor.

Important Note: If any of the points mentioned above found violated, your claim will be considered void. The decision on refunds is final and irrevocable.

Moreover, after delivery of the project to your server or in other format( .zip / emailing the project files etc), no refund will be given under any circumstances. Your refund claim will be considered void.

How The Refund Takes Place?

Refund Timeline: The refund may take (7-10) business days to process after the refund is initiated.

Mode of Refund: The refund amount will be credited to customer source account with which the transaction was done initially using the payment gateway Refund option.

The refund request will be credited in the currency you were charged in. If this is not your native currency, your bank may charge exchange fees, or a change in the exchange rate may have resulted in a difference in the amount refunded compared to the amount you originally paid (in your native currency). It is solely your responsibility if you have to pay any fees or bear any losses in this process.

Changes

SoftProIT Solutions may at any time, without prior notice and in its sole discretion, amend this policy periodically. You are expected to check the policy from time to time for updates. For more information on our Refund Policy, contact us at infinity.softproitsolutions@gmail.com